Return and Refund Policy

At Green Globe UK Ltd, we value your satisfaction and strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, our return and refund policy is designed to make the process as straightforward as possible.

1. Returns

Eligibility: Returns are accepted within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.

Exceptions: Certain items, such as perishable goods (e.g., food and drink) or items marked as non-returnable, may not be eligible for returns.

2. Return Process

To initiate a return, please contact our customer service team at [info@greenglobeukltd.co.uk] with your order number and reason for return.

Once your return is approved, you will receive detailed instructions, including a return shipping address.

The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Processing Time: Approved refunds will be processed within 7-10 business days and will be credited back to your original payment method.

Partial Refunds: In some cases, only partial refunds may be issued if the returned item shows signs of use, damage, or is missing parts not due to our error.

4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will provide a replacement or a full refund, including shipping costs, at no additional charge.